ProHub Session Support
Report a problem mid-session using your session reference ID, and get your ProHub session reset.
Annie
Last Update vor einem Tag
If you hit a problem while your ProHub session is loading or running, use the Session Support panel to report it. Every session has a unique cloud session reference ID — quote it when you get in touch so we can find your exact session quickly.
Finding Your Session Reference ID
The Session Support panel appears in the ProHub tab for your active session (you may need to expand it). It reads:
The Session Support panel appears in the ProHub tab for your active session (you may need to expand it). It reads:
Let us know if you encounter any problems during this cloud session.
The cloud session reference id is [e.g. PSDEVFVZT0192], use this id for cloud system support.
The cloud session reference id is [e.g. PSDEVFVZT0192], use this id for cloud system support.
Make a note of that reference ID before reporting an issue.
Reporting an Issue
- In the ProHub tab, expand the Session Support panel.
- Note your cloud session reference ID.
- Click Report Issue. A pop-up opens, confirming the session ID you're reporting and warning that the session will terminate if an issue is found.
- Open the Report dropdown and select a report type — for example, Troubleshooting Cloud Session.
- In the field below, type confirm to acknowledge the report.
- Click Report.
We'll look into the problem and terminate the session. Once it's cleared, you'll be able to request a new ProHub session.
Note: The pop-up captures only a report type — there's no free-text description field. Keep your cloud session reference ID (and notes on what went wrong) handy for any follow-up with the Postudio team.
Related Articles